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California State University, Long Beach
Student searching for a Job at the CDC Job Fair
 

Interviewing for Information

Interviewing for information is a process of gathering facts about people, activities, and occupations related to a particular career field.


Locating Contacts

Begin by identifying the organizations and people that appear to do what you want to do. You can get names from many sources including the Yellow Pages, business directories, chambers of commerce and newspaper articles. A personnel department may be helpful, especially if you want to find out about a particular field within an organization. However, they are sometimes not current regarding who is performing what duties and can be a little suspicious because they will assume you are looking for a job. You may find a department or job title that sounds intriguing. Be a bit wary of titles; they can mean quite different activities in different places, but they can offer clues. You may already know someone who can answer your questions. Who do you already know? A conservative guess is about 200 people including friends, family members, teachers, and people with whom you have professional relationships, such as doctors and bankers. Membership lists from your college's alumni association, fraternities or sororities, service organizations to which you belong, and membership directories from professional associations are sources of potential contacts. Another way to establish contacts is to look for people whose interests are similar to yours. Cut out interesting newspaper and magazine articles and put them in a file folder or desk drawer. Also take notes as you watch television and listen to the radio. These articles and notes contain the names of people who are doing what you want to do; go talk to them.

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Making an Appointment

You may want to begin with a telephone call to the person you want to interview. Your conversation might start like this. "Hello, my name is your name, I am interested in learning more about the job name, and I would like to make an appointment to talk with you about what you do and the field in general." Remember to state your business clearly. If you are asked about whom you are representing, reply that you represent only yourself. Another approach is to go to the place of business, explain to the secretary or receptionist that you are seeking information (NOT A JOB) about a particular career, and ask to speak to the appropriate person. This has worked quite well for many people. At some point, you are likely to encounter a very protective secretary who will refuse to let you see the person you want. Do not become angry; always be polite. Try asking the secretary the questions you need answered. He or she may have the answers. If not, chances are that he or she will then suggest that you talk to the person you wanted to see. A busy appointment schedule may preclude the possibility of a face-to-face interview. It is perfectly all right in such cases to do your information gathering over the phone. Another possibility is to include your questions in a letter. If you decide to write a letter, be sure to include a stamped, self-addressed envelope.

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What To Say Once You Get the Appointment

It is important to make it clear that you are not looking for a job. You are looking for information to aid you in making career decisions or in locating future employment possibilities. The key to the whole process is your enthusiasm. If you are truly interested in the topic, the person with whom you are talking will usually respond positively. The following are some suggestions for information interview questions.

  • How did you get into this field?
  • What do you like most about your job?
  • What do you like the least?
  • What is your typical day like?
  • What are the responsibilities of your job?
  • Are these duties the same for everyone with this job title?
  • In terms of talent and personality, what kind of individual would be best suited for this kind of job?
  • What are the prospects for someone entering your field today?
  • What advice would you give me for locating and obtaining a job in this field?
  • Is any travel required?
  • Are there any other sources of information you might suggest?
  • What kind of advice could you give me about where I might go to find someone who could use my skill?
  • What kinds of programs or activities does your office perform?
  • What kind of salary could I expect to make?
  • What seem to be recurring problems for people in this field or in your office?
  • Can you refer me to others in this field?
  • Where else might I go to find someone doing something similar to what you do?

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Helpful Hints

Some of the following supplies might prove helpful:

  • A notebook small enough to be carried with you at all times.
  • Personal calling cards with your name and telephone number.
  • A card file to keep a record of your contacts
  • Stationery for thank you notes.

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What Could Possibly Go Wrong?

An information interview can sometimes be a disaster. If you have a problem, it can probably be attributed to one or more of the following factors.

  • You are uncertain about the kind of information you are seeking.
  • You are sure about the kind of information you want, but are unable to communicate it to the person with whom you are talking. If either of the above is happening to you, practice with a friend or with a tape recorder until you can express yourself more clearly.
  • You might be talking with the wrong person. If your contact is not able to answer your questions, ask for the name of other potential contacts. This may mean speaking to a person on the same level, a higher level, or someone in a different organization.
  • Although you may be talking to the right person, that person may not want to talk to you. If your contact is inattentive, disinterested, threatened, or hostile, try asking if there would be a more convenient time to meet. This gives that person the opportunity to attempt to help or to schedule another appointment.
  • You may have somehow given the impression that you are looking for a job, not information. This may be the hardest issue with which to deal. If you are looking for a job, it is going to be difficult to prove that you are not. It is important to be clear to yourself and to the other person that although a job is your ultimate goal, information is your immediate concern.

Do not hesitate to discuss any problems with a career counselor. He or she will help by going over your stumbling blocks with you and by making suggestions for successfully conducting your next interview.

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Evaluating the Information

Ask yourself the following questions after each interview:

  • Does this person use the skills I want to use?
  • Would I be qualified for this job?
  • Do I understand what the job entails?
  • Would I enjoy working in this capacity?
  • Did I get additional ideas for alternatives?
  • Do I have an idea about what my salary might be?
  • What impression do I now have about this area of work?
  • Would I enjoy working for this company?
  • What are the goals (needs, concerns, problems, issues) of this area of work or organization?
  • How can I help meet those needs and accomplish those goals?
  • Which of my personal assets could I offer?

If you can answer most of these questions, you have gathered some valuable information and developed a clearer picture of the kind of work you want to do. This information will help you make a better decision about what you want to do with your career. After you have written a resume directed toward a specific career or job, you may want to communicate with your contact to ask for advice about who might be able to use your skills. You can either send your resume or go in person. You may find that your contact or someone he or she knows needs a person with your skills. This kind of interview is the most interesting and exciting method of collecting information on which to base a career decision. Nevertheless, it is not unusual to be apprehensive or nervous about initiating and conducting an interview. If you follow the suggestions outlined in this handout, you should have few problems. Remember to prepare adequately and to let your interest and enthusiasm show.

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